We hope that you are delighted with your purchase. However, if you are not completely satisfied with your product, you can return your order according to our policy within 10 days of receiving it. Refunds are processed within 5 working days of receipt of the product.

The returned product must not carry signs of use - every element must be complete, factory packed, and delivered in the original packaging in an unchanged state. If this condition is not fulfilled, the product will not be accepted. 

Please note that customers are responsible for all shipping fees associated with returns.

When returning a product remember to attach a note detailing your order number, contact details and information regarding your reason for the return.

We recommend obtaining a proof of postage from the post office as we cannot offer compensation on items that get lost in transit.

All returns should be addressed to:

Truelle Cosmetics Online
Customer Returns
514-28 Estate Drive
Toronto, Ontario M1H 2Z1

If you have any further questions please contact us.